It’s my second time to volunteer as a guest curator for the @femedtech Twitter account and in the past year, since my last time as a curator, much has changed.
In 2018, I followed Helen Beetham, being only the second person to try out how to be a guest curator. At the time, the account had 122 followers, had tweeted about the same number of tweets and we were just in the process of writing some guidance for the activity, making it up as we went along and learning from the wonderful examples of networks around us. Frances Bell contributed the slide below to the community-sourced slides for International Women’s Day 2019.
So what is it like to be a guest curator now, that the following is ten times bigger and the network is growing rapidly, organising activities around events and interests?
I start each day by checking in with the account, checking first on the notifications and new followers. Following back those who are new and welcoming them is one of the key things I try to do each day. It’s fascinating to see who follows the account and often I come across individuals and accounts I also want to connect with in my personal capacity.
Then I look for new tweets that have been tagged with the hashtag #femedtech and like or retweet those. This can open up quite a few new rabbit holes down which my time disappears as I find a new book, artist or research that I want to learn more about. In contract to my own Twitter world, there is a much more varied and unexpected range of things being posted. Here are some examples from recent days:
You can see, there is a really varied range of things being posted, so I strongly recommend you follow the account yourself and join in.
Then, each day, I try and find and contribute something new, something from my own network or frame of reference, and which I can share to enrich the conversation or open it up to include new accounts. So this week I posted:
Looking for a creative challenge every day? Follow @ds106dc and the posts that happen each and every day
Being a guest curator for the #femedtech network really opens up new perspectives for me, it helps me get into the mindset of being a volunteer (and my day job relies heavily on the goodwill of volunteers, so that is particularly helpful for me) and it’s a powerful reminder that whilst we are making a lot of progress, there is always so much more to do to create a more equal and equitable society.
And on that note I’d like to mention a last opportunity to make your voice heard, to join in the conversation, which is a new open space for femedtech created in the run up to the OER19 conference. You can read all about it here and consider the following questions:
How do we balance privacy, openness and personal ethics?
How do we mediate our place in the open community, aspects of which might conflict with our personal ethics?
Is openness an act of conformance and / or defiance? And are there performative aspects to openness?
Do we feel pressured to be more open than we are comfortable with, or do our boundaries constrain us?
How do we manage sustainable spaces for exploring challenging issues around open?
It’s a pleasure to talk to an audience with a long history of addressing the challenges of scaling up technology used for teaching, learning and assessment, familiar with what it takes to engage all learners and staff at scale and passionate about the potential that innovation has for distance education. I am particularly grateful for the warm welcome from Dr Mary Stiasny, Pro Vice-Chancellor (International) at the University of London and Professor Alan Tait, CDE Fellow and Professor Emeritus of Distance Education and DEvelopment at the Open University.
It’s particularly interesting to contribute to an event where the understanding of who learners are is more diverse, more nuanced than in a traditional undergraduate only context and where there is also a focus on understanding the the changing role of the distance learning practitioner. I chose the title for my talk because one of the key points I want to make is that change and innovation are people-powered, that it is human agency and drive that sets the pace of technological developments in education and beyond. It is easy to feel at times that we are at the mercy of technology, that it is the machines and technological progress that drive us forward and that we are constantly playing catch up. But we do have power to shape our paths, for institutions and individuals alike, and encourage each other to make use of it. To work together, across some of the traditional boundaries that can contain our practice in silos. With that in mind, here is an overview of what this talk covers in four parts:
Critical context and the challenges technological innovation presents
Insights into professional practice and trends in Learning Technology
Professional recognition and accreditation fit for a fast moving landscape
Promoting equality and working together to enhance the student experience
First, I’d like to briefly set out some of the critical context and look at examples of how what’s new in Learning Technology, what kinds of technologies we are currently seeing come into learning and teaching and what’s new on the horizon. It’s the interplay between learning and technology, how they effect each other to change our understanding and our practice, that is of particular interest.
One of the areas of high priority identified across sectors is measuring learning, an interest in assessment and in a wide range of methods to quantify, track and chart all aspects of the learner experience. There is always a promise that with enough data and dashboards we can gain insights, leverage the power of learning analytics to understand more about how what we do impacts on progress, skills development and learning outcomes. It is up to us to develop our own capabilities in order to be able to understand fully how the more complex systems we use work, what determines when a ‘red flag’ goes up and how we should interpret and act on the information we gain in this manner. One of the last points I make in this part of the talk picks up on a section of the 2018 Horizon Report, which describes rethinking the role of educators not as a solvable or even a difficult challenge, but a wicked one, as ‘complex to define, much less address’. This is why I think the work that my organisation, the Association for Learning Technology, does is so important. We have been leading professionalisation in this context for over 25 years, charting the changing role of professionals across sectors, and these insights is what I will draw on in the next part:
The main question I want to ask here, is how do we chart the changes in professional practice and what insights do we have. A good place to start to find answers is ALT’s Annual Survey, which in its current form has just been run for the 5th year. The survey is designed to enable us to understand current and future practice, show how Learning Technology is used across sectors and help map the ALT strategy to professional practice to better meet the needs of and represent our members. You can access the full report and all data openly, see https://go.alt.ac.uk/Survey2018 .
Over a period of 5 years, the survey shows how for example different areas in Learning Technology become more or less important. And one of the areas I have picked up for today specifically is Learning Technology related to assessment and also the student experience. Learner engagement has consistently been the most important enabler for the use of Learning Technology in all surveys over the past 5 years and underlines how central that is to what we do, how important people are to driving innovation and changing practice. We have that in common, no matter how different the institutions we work for, the projects we are involved with or the technologies we manage may be.
So from setting out the context of current developments in Learning Technology and the changing face of professional practice, I now want to come to talk about professional recognition and accreditation fit for a fast moving landscape.
Established for over 10 years, the CMALT accreditation framework is the example I will focus on in this section. CMALT is a peer-based accreditation framework for all Learning Technology professionals and from the outset one of the key challenges it had to address was how to provide robust and high value professional accreditation in a context where practice changes rapidly and in which our definition of what ‘best practice’ looks like develops very quickly. One of the ways in which we solved this challenge was to set out, and to regularly revisit, shared principles that everyone, regardless of role, could relate to:
ALT’s definition of Learning Technologists is this:
You don’t have to be called a Learning Technologist to be one.
We define Learning Technology as the broad range of communication, information and related technologies that can be used to support learning, teaching and assessment.
Learning Technologists are people who are actively involved in understanding, managing, researching, supporting or enabling learning with the use of Learning Technology.
Delving deeper into what that means for professional recognition, I share examples of over a hundred different specialisms individuals have demonstrated their capability in since the scheme was launched, and specifically how specialist areas have developed in relation to engagement with learners and also how innovation has shaped the development of new specialisms. One of the areas of change that has really gained momentum is management and leadership and in particularly in the last few years we have seen increasingly senior roles, decision making roles, requiring a Learning Technology component or even focus. That is why we have piloted a new pathway for accreditation, Senior CMALT, which is due to launch in the coming months and from which I want to share some early findings.
The new pathways continue to build an accreditation framework that empowers professionals to critically reflect on their practice and use of technology for teaching, learning and assessment. It provides robust, scalable recognition mapped to other national frameworks including the UKPSF, Jisc’s Digital Capability framework and Blended Learning Essentials. I took part in the pilot of the new senior pathway last year, and for my portfolio I chose to focus on an advanced area of practice about promoting equality in Learning Technology.
Some of the examples I share from my own portfolio include this, how the recognition of Honorary Life Members has changed over the past 15 years: focusing on gender balance since I become chief executive of ALT in 2012.
You can access my portfolio openly https://marendeepwell.com/?p=1805. Take a look for yourself and see how I approached the new pathway. And that brings me to the last part of my talk, which is about unpacking some of the challenges we are still facing when we work together and in particular the issue of gender equality in Learning Technology.
I chose to focus on this aspect for working together partly because gender inequality is rife in the tech sector as a whole and even shapes how new technologies are developed, the data sets that AIs are trained on and the vision of the future that we see presented to us with technology. It’s also a continuous issue in this country and many others across the globe, even if we hear again and again that greater equality and more diverse workforces perform more effectively and deliver many benefits for organisations. Much of this part of my talk builds on the analysis my colleague Martin Hawksey did of ALT’s Annual Survey, and I encourage you to read his related post. This was written for an event on International Women’s Day at the University of the Highlands and Islands and presents new insights into professional practice from a gendered perspective.
It’s interesting to see how the responses differ, particularly as we have a nearly even gender balance across all 5 years of data. So both in terms of what the areas of importance are in Learning Technology and also the enablers and drivers for the use of Learning Technology. This is the first time we have analysed the data from the survey in this way and it’s opening up new perspectives for our understanding of gender equality in our community.
Coming back to one of the key themes of the conference, re-examining the role of long-distance educators, I would like to draw you attention to the part of the survey that charts the development of professional roles amongst respondents.
As a women in a senior leadership role in Learning Technology I am reminded every day that we still have a long way to go when it coa mes to gender equality, and the broader challenge of addressing the structural inequalities in our institutions, in national policies and also, in an ever more connected world, on a global scale. I feel this has particular relevance for distance education as at the heart of our endeavour is to provide greater access to education for all, to create greater equity for all learners and how we can use technology, in an informed and reflective way, to help us achieve those aims together with a focus on learners and staff leading innovation.
Thank you for reading and if you’d like to see the full keynote you can access the CC-licenced slide desk here https://go.alt.ac.uk/2EUioER and join the conversation #RIDE2019 on Twitter.
Today for International Women’s Day Martin Hawksey and I joined an inspiring day organised by the University of the Highlands and Islands Women’s Network. We contributed a joint keynote on promoting equality in a distributed organisation.
— University of the Highlands and Islands (@ThinkUHI) March 8, 2019
The keynote focused on sharing our perspectives on promoting equality on three levels: promoting equality as a challenge for Learning Technology professionals, promoting equality as key value in our organisational culture and promoting equality as a personal commitment.
You can access the full slides deck, including crowd-sourced slides from the generous #femedtech community https://go.alt.ac.uk/IWD19altc and all slides are openly licenced.
Martin’s part of the talk focused on a new analysis of survey data from ALT’s Annual Survey, that highlighted some very interesting differences in how male and female professionals views differ and he’s written a blog post that includes all the graphs and links to the full data set.
For my part, I want to add some reflections of my own on key parts of what we spoke about:
First, building on the perspective that Martin explored through the survey results, I shared parts of my professional development portfolio which has been accredited through ALT, making me a Senior CMALT Holder:
We heard much today about how important professional recognition and career progression is to fighting structural and organisational inequalities and in this context I felt there was an added significance to recognising different forms of promoting equality as not only a valid, but essential role of leaders at all levels, not ‘just’ specialist staff. One of the speakers today, Dr Susan Engstrand, reflected on how even small matters like keeping meetings running to time and chairing in a manner that encourages participation from everyone can make a significant difference and promote a positive culture change. It was inspiring to hear so many different voices, students included, from such a diverse university population as the communities that the University of the Highlands and Islands serves and the closing slides of our keynote added more voices from the #femedtech network to today’s discourse:
Especially as this year International Women’s Day happens during Open Education Week, it’s been a pleasure to receive contribution for this crowd-sourced slide deck, enabling volunteers within the network to help share ideas, perspectives, inspiration and practical resources. Thank you to everyone who has already contributed – and more contributions are always welcome.
As an extension of the monthly series of blog posts about leading a virtual organisation this keynote built on a recent post and podcast, focused on Martin’s and my own experiences. And so I felt it was appropriate and important that the talk followed a similar conversational format, giving our audience the opportunity to join into reflecting on our different points of view, contrasting experiences and also the similarities. It reminded me powerfully that meaningful progress can only be made if we don’t have the conversation about equality ‘just’ amongst women, or indeed any discourse about inequality of any other kind. It’s not a ‘women’s problem’ or an issue that only concerns those of us who identify as female. It’s an issue for everyone to be concerned with. In some contexts, we may make an economic argument, that mixed teams are more effective. In others there are legal, social and political realities to be confronted. But on a daily basis, there is also the difference we can each make, affecting change on a small scale, within our personal sphere of influence, as part of our families, our communities, our institutions, our networks. Thank you to everyone at the UHI International Women’s Day event for so many examples of enthusiastic, passionate and compassionate people doing just that. Every day.
I really appreciate following the work of Alice Keeler (@alicekeeler) on Twitter. I learn something new from her every week and find the tips and ideas being shared extremely accessible and easy to use. So when I saw this tweet recenlyt, proclaiming “I WANT my tech tools to become OBSOLETE” I sat back and paused – because I was just in the process of spending a few hours making one of the tools I use at work obsolete and it felt like a good point to remind myself why that is a good thing.
When we wrote about cpd and digital well being for our series on leading virtual teams, Martin Hawksey and I talked about how important it is to revisit our relationship with technology as personal habits change and professional practice develops. And I mentioned some of the more frustrating aspects of constant iteration, of ‘agile’ approaches to developing software and hardware. What we didn’t get around to talking about is what Alice’s post picks up on, the opportunity to start from scratch, with a blank slate, to improve, to re-imagine – rather than to simply edit or update. Alice’s post reminded me that it’s sometimes good when platforms or tools change because we are then forced to take a fresh look at what we are doing and why. But some processes that I work on are so fundamental, so much part of the fabric of my working world, that there’s rarely an external prompt to start from scratch.
The structures that shape workflows, processes, thinking… usually they are either complex and technologically challenging, in which case I need others to actually do the re-imagining with and for me, or they are very simple and tend to disappear into the foundation. This second category is rarely rocked by obsolescence. As tools go, spreadsheets and documents, in one form or another, don’t often change dramatically enough to really make you take a fresh look at things. So this time I am going to not focus on the ‘how’ but the ‘why’. What do I need this to do? Why is it being produced? Why is it being read? Why is it important to know? Or is it?
It’s a good thing to do, to take a fresh look at something and consider how it could do better. How it could be more efficient. Or more engaging. More transparent. More impactful. How it could be cheaper or more expensive. How it could be more fun, more enjoyable, more rewarding. And whether you need it in the first place. Does it still serve a purpose?
I am not a great fan of doing things because they have been done before. Or of doing things in a certain way simply because that’s how it was done before. That’s not a good enough reason. I always want to know why. Why, why, WHY???
There are some problems with this approach: you don’t have the comfort of accepting things as they are (and that is not to be underestimated), you can waste time and effort on something that is not worth it, you need to make sure you don’t change things for the sake of it and it’s a lot more work to constantly trying to improve everything than to simply repeat it.
There are much bigger upsides (for me): it’s not boring. You develop judgement. You can achieve more (I think). It’s fun learning new things all the time. You get to re-invent the structures that determine the shape of your work.
When I was a research student, I worked part-time in my department’s archive. A small collection of materials that students could borrow from a room filled with book cases and filing cabinets. I worked there for two years and left a new cataloguing system, the first complete catalogue, a new lending process and loans up by 100% when I left. A few hours a week sitting in a small, boring office where activity was not at all incentivised presented an opportunity for me to reinvent things from the ground up. Given time, space and a particular problem, I had enough freedom to… make things change. It never occurred to me to ask for permission.
And that’s why I liked that post from Alice and her thinking about changes in tools and platforms as opportunities to ask ‘why’? Any catalyst that get’s us to ask that question, to reflect on our work and our aims and the underlying systems, the assumptions is to be welcomed. Not ‘just’ for teachers, but for each of us.
If you have missed it, go back and read the most recent post on leading a virtual team.
Hello and welcome to this month’s post on leading a virtual team. In this post (cross-posted here) the two of us, that is Martin Hawksey (@mhawksey) and Maren Deepwell (@marendeepwell), continue our series of openly sharing our approach to leadership.
If you are new here, you can catch up on earlier posts and podcasts or find out more about ALT, the organisation we work for as senior staff. We really appreciate comments & feedback and welcome questions or suggestions for future posts.
Maren: Hi. I wanted to start this post by talking about a small professional development experiment we did this month. I came across some online courses run by Google and as we use Google Apps for Education this seemed like a nice way for all of us to do some free CPD, use a familiar platform for a new purpose and have a bit of fun as a team. Everyone was free to choose their own topic, and the plan was to report back at a team meeting and share three things: something you learnt, something you found challenging and something you would like to find out more about. I chose to spend my hour learning more about digital wellbeing (maybe not a new topic, but definitely time well spent) and one of the ideas that I took away from the course is to have ‘device-free’ meetings to encourage individuals to be more present and engage with each other. On the one hand not being distracted by notifications etc makes complete sense to me. Giving others your full attention is important. I wonder what else makes for good online meeting etiquette other than not checking notifications? On the other hand I am not sure that staring at each other’s video feed is always the best way to get people thinking or talking. That reminded me of this visual thought ‘Meeting around a document’ and how sometimes having a walk, an actual one or a virtual wander through a spreadsheet, might be a better way to connect, work, talk together. Thoughts?
Martin: I also did the digital wellbeing course, mainly because knowing you had already done it we’d have something to discuss. Bryan’s visual thinkery is very apt particularly for distributed teams where we rely on real-time collaborative documents. The thought of working on a MS Word or Excel document and emailing it around as an attachment now seems completely foreign to me. There have been some projects where this has been required because of the limitations Google Docs has when embedding complicated graphs. When I have to go back to this technique now it just seems like such an unproductive way of doing things and I see lots of benefits from ‘meeting around a document’, particularly when combined with video conferencing. It does come with some challenges, for example, making sure everyone is on the same page or spreadsheet tab. As a result I think it requires a little more awareness than if you were working on a document face-to-face. There are also small things that can easily be forgotten. For example we have two colleagues with the same name and there was a moment recently when we all had to be reminded that when meeting virtually, unlike a physical meeting, you can’t easily make eye contact and direct your comment to someone as a result we need to remember to let people know which person you are talking to. You could ask if there is any point in enabling cameras during virtual meetings as often when you are collaborating on a document you might be viewing it in the same window as the meeting but it gets lost underneath. Personally I find even in these situations having video is important, particularly when there are more than two of you. It gives me reassurance that the other person is ‘there’ and not been dropped from the call. Do you have any tips on maintaining focus while in video calls?
Maren: I have a mental checklist for meetings that I use for meetings regardless of how they happen. I’ve added a few examples of techniques specifically relevant for online meetings.
When I lose focus in a call, most of the time that’s because my priorities are wrong: instead of what’s important, I’ll focus on what’s urgent or worse, I get distracted by what’s loudest. That could be emails pinging into my inbox or notifications coming into my phone. Or it could be something more personal like having a bad hair day or feeling self conscious about my new glasses (no one actually noticed). Outside of meetings there is a bigger issue around focus I’d like to think about: in roles like ours, as senior staff, we should ideally focus on what’s important, manage what’s urgent and oversee what’s loud or noisy (noisy, but part of the day to day churn of running the organisation). In practice as the pressure we are under goes up, the higher the workload for whatever reason, the less good I become at delegating and the more prone to get stuck in and simply ‘do’. Working in a distributed team some of the physical prompts to prioritise are absent: for example, in a traditional setting you may have team meetings in one room but meet the Board or plan strategy in another. In our virtual working environment all meeting rooms are equal – it’s up to us to create a different atmosphere, a different focus. Similarly, when my former boss was in the office and working on something he would close the door to indicate that he was not to be disturbed unless it was urgent. Now, it’s up to me to shut down my inbox, tell everyone I am busy via chat or update my calendar and make that space to focus and have no distractions. It’s a bit like training for a race, preparation & practice are key. And a sense of fun/a bit of humour goes a long way to get you through rough patches.
Martin: Great checklists! I was recently invited to a meeting. The person co-ordinating the meetings was conducting interviews and used Google Calendar appointment slots to allow me select a time that suited me best. As part of the sign-up the calendar slots included some tips on meetings like the prompt “what is the desirable outcome of this meeting?” and a link to Wikihow: Prepare for a meeting. I didn’t think that the Wikihow guidance is that great but liked the idea of using appointment slots and those slots being prefilled with some guidance text with the option for the person taking the slot to edit the text. In terms of ‘noise’ I’ve followed Alan Livine’s advice and will now often put the radio on in the morning. Generally meetings later in the day mean I end up turning it off and forgetting to put it back on. To also reduce the noise of notifications I generally always have Windows 10 Focus Assist on which reduces the number of pings and alerts you get. As part of our year end we are also conducting a “home working setup – annual check-in” where we are encouraging our team to share a photo of their setup and include a couple of tips/lessons learned. As I look after ALT infrastructure and oversee our social media I never like to be too far away from being contactable – if our website goes down I want to know about it. As a result my home setup has a lot of screen real estate to help, the downside is there are a lot of potential distractions:
Something else that features in this pic are post-it notes. I’ve got various online note tools, mainly Google Keep, but still find particularly when our workload increases that the processes of prioritising what I need to achieve by writing it down very useful … it’s also always nice to cross something off when complete. One downside of physical notes relates to your comment about closing office doors when you are busy. There is no easy way for the rest of the team to see what is on my notes. What I really need is a view access only option on Google Keep…
Maren: I hadn’t tried out the calendar slot scheduling, so that’s a new tip for me. And I definitely agree we should support a feature request for view only Keep notes! With such frequent iteration on the platform, I don’t always spot new things or indeed explore the potential of innovations as they appear. A recent week of A/B testing left me rather puzzled as my interfaces suddenly looked different to everyone else’s. I suppose it’s the flipside of being “agile”… and as the in house family tech support that many of us who work in Learning Technology are, I frequently try and explain to elderly users, i.e. my mom, why indeed she has to adapt to the way things are done afresh every few months. It plays havoc with our family tech manuals (my mom was an accountant, we have manuals…) and is REALLY unhelpful for people who have trouble with technology to begin with. I am not going to mention here the problems even blogging brings with it just now thanks to the recent WordPress innovations… there’s plenty of that discussion already going on. My closing thought for this month’s conversation is really about how personal all of this is, how much of a personal issue managing our relationship with technology and our wellbeing (online and physical) is. Sure, it’s an obvious point to make, but I wonder how me having appointment slots in my calendar may feel to someone who is used to having a chat about when to meet? I often underestimate how small actions like this may come across at a human level. I feel a whole new blog post coming on, so I better pause here… any final thoughts from you?
Martin: I completely agree that our individual relationship with technology varies as does the level of confidence we individually have when faced with change. Someone you chat with to arrange a meeting might prefer picking a calendar slot. This really underlines your point that this is all very personal, one thing that works for one person might not for the next … let’s just be grateful we are a team of 6, not 60, 600 or even more than that.
We about to embark on the third and final year of ALT’s Strategy 2017-2020. Together we have made strong, strategic progress putting our shared values into practice and meet our aims for Members and for public benefit, too.
We reported to Members and stakeholders from across sectors in ALT’s Annual Report and at the AGM in September about the changes to our organisational and governance structures. The transition to an independent, distributed organisation, has allowed us to make huge leaps in terms of meeting our strategic goals.
Since September, much has happened and so we are are now sharing more of what we have been up to in the year that saw ALT celebrate its 25th anniversary:
A key area for growth has been the Open Access research published in ALT’s journal. The full back archive reaching back to 1993 is an invaluable resource for Members at a time when reliable research is increasingly important for efficient use of Learning Technology and informed decision making.
Member organisations from industry including Blackboard and Moodle as well as individual experts such as DCU’s Head of the Teaching Enhancement Unit, Mark Glynn, have led a series of webinars on GDPR organised by ALT’s Chief Innovation, Technology and Community Officer, Martin Hawksey. Much of this work has been shared with other sector bodies such as ELESIG Scotland and also fed into ALT’s recent response to the All-Party Parliamentary Group on Data Analytics inquiry into data and technology ethics.
Enhancing professional recognition
We have also completed the pilots for Associate and Senior CMALT. These two new accreditation pathways for Learning Technology professionals will launch later this month. Led by Operations Manager, Susan Greig, working closely with Certified Members and Lead Assessors, both pathways will be supported by a growing body of community-sourced resources and a baseline of example portfolios that set a robust standard for professionals at different stages of their career and across a broader range of roles than before. We invite you warmly to sign up for the launch webinars for Associate and Senior CMALT to find out more.
ALT’s Membership has now grown to over 3,500 Members and as a result many of our activities are now scaling up to support the larger community. Alongside increasing our operational capacity, the Board of Trustees led Members in the effort to update ALT’s constitution, bringing it in line with best practice set out by the Charity Commission and also to ensure that in our governance our community is at the heart of everything we do. That is why as part of the updated governance structure the new ALT Assembly committee has been established. The ALT Assembly is the overarching committee advising the Board of Trustees, supported by Tom Palmer, ALT’s Membership Manager, it will be bringing together former operational committees, publication and events related groups and boards as well as Members and Special Interest Groups. We hope that the Assembly will help improve communication for Members actively involved in ALT as well as the impact of the work we do together.
ALT marks one year operating as an independent organisation
In our report above we have focused on the work our Members do and with that in mind it seems only fitting to add a final update on developments that have seen us increase our organisational capacity to support Members across the UK. Today’s date, 1 February, marks the first anniversary since ALT began to operate as an independent, virtual organisation and employer. Whilst major restructuring and transition have been ongoing for most of the last 18 months, disruption to services for Members have been minimal. In keeping with ALT’s commitment to openness, Members have been regularly updated throughout the process and ALT’s senior staff have shared the journey informally in a monthly series of blog posts on open leadership. Having successfully weathered the transition, we now look forward to the benefits the more agile and distributed organisation structure will bring.
Thinking about the year ahead, with the results from ALT’s Annual Survey due to be published soon and a packed calendar of activities already planned, we look forward to increasing the impact of what we do as the leading professional body for Learning Technology in the UK. Members will convene the Assembly (both face to face and online) in the next month to work together and this new development inspires and reminds us that each contribution to the work we do makes a real difference to our growing Membership.
Together, and on behalf of the Trustees and staff, we thank you for helping us making many small steps into one giant leap forward over this past year.
A year ago this week I locked the door to this office for the last time, handed back the keys to the estate manager (never seen such a tidy move, he said) and left the building – leading my team, my organisation into the brave new world of being a distributed organisation, a virtual team.
You can read all about what happened next… the official updates for Members written by Trustees and myself, in formal reports and audited accounts and the less formal account published in a joint series of posts with Martin Hawksey, which includes even podcasts. All together these will give you insight into how resources were saved and reinvested more effectively, strategic aims achieved with more impact, lessons learnt, home working cultures established and so forth. I am proud of that record one year after closing the office and whilst this is of course an ongoing progress of transition, there is clear evidence that all the aims we set out for the transition when we originally started planning 2 years ago have been achieved and even exceeded. It’s been a team effort.
So what’s it like to be a CEO without an office? What’s it like to represent a long established professional body without a physical base? How does it feel to be a Line Manager, everyone’s boss, remotely?
Well, let’s start with the last one: currently I manage 6 people and 4 of the 6 were recruited as virtual team home workers, to be part of a distributed organisation. I spend the same amount of time on all the things you do to manage, support, motivate and be there for others – just the way in which we connect and the locations where we see each other are now more varied. In turn, everyone, including myself, spends just as much time and effort being part of a team – again, just in different colourways and with different challenges. Instead of dirty cups that no one has washed up or bins that overflow, we focus on the logistics of office supplies or connectivity. Instead of having light bulb moments sitting around a meeting table, we have inspiring ideas meeting around a document. It works, we deliver and perform.
As the leading professional body for Learning Technologists the Members we serve as an organisation are probably more likely to appreciate the potential of technology when it comes to running an organisation. Many people involved in ALT have experience of being part of a virtual team, collaborating with others who are not based where they are and they appreciate the power of a distributed network. So when we moved from having most staff based in one location to having staff based all around the UK, there was nothing but welcome for the opportunities that opened up. Members have hosted us for the day when we all come together or have a visit, kindly providing us with a base for the day. More support for volunteer-led activities all around the country makes us a stronger community and provides greater contact with Trustees as well. If for those already involved in the organisation it hasn’t been an issue, there have been plenty of partners and other organisations who have taken some convincing. I often meet with the question of where am I based, and when I explain that we don’t have a physical HQ anymore, they aren’t really clear how that can work?! Or indeed how professional or serious we can be if the address on our business cards is now to the website. We do of course have a registered address, and a postal one for correspondence, too – but the small amount of physical post that arrives at either (and indeed our old address one year on) is rarely more thank junk mail. Although we really do appreciate the holiday greetings 🙂 That said, as we continue to work together even for those who were initially sceptical the issue of where we are based fades into the background. We deliver what we promise, we are responsive, we work hard to help where we can and all of that builds trust better than bricks and mortar.
But the question most personal to me is probably what’s it like to be a CEO without an office. To some people, it’s a akin to what it would have been like to be upper class without an estate. The office, the estate, the shiny things within bright white rooms or dark grey rooms or brightly coloured rooms with free food and pool tables… the assistants, the clothes, the coffee, the meeting rooms, the tech, the desk, the chair – the drama of welcoming guests to your office! What kind of CEO can I be without all of that? Most of the CEOs I meet are seriously wondering (and in many cases they already have to contend with my gender, age, nationality to overcome their preconceptions). Of course, there are plenty of other CEOs and leaders who are working, and have been working for decades, without an office, based remotely or travelling a lot. That’s not a new thing in itself. But sadly in many cases those in power fit the traditional template here in the UK and so their casual insistence to visit our offices, meet over coffee etc often turns to puzzlement when there is no physical space for them to pinpoint that represents the organisation I lead. For me, it’s helpful. It can be very insightful to see how people react to the “no office… virtual organisation” answer to their question about where I am based. It helps me chose how I approach them better. For some, it endows me with tech credentials (she needs to know something about tech if she runs the organisation from home…), for others, it conveys a sense that I have a flexibility approach to work, maybe understand more about work/life/family balancing acts. It can also signal that I care about putting resources where they make the most impact for the charity, rather than having a plush office. A year in, what I know for certain is that without an office I can very much be the CEO I want to be, maybe more so than before. I love the freedom not having to manage physical space has opened up and the bigger perspective it has given me.
So this Wednesday, when the first anniversary comes around, I shall be raising a glass to mark the occasion. Not to celebrate exactly, but to remind myself of something a colleague said to me the day we handed the keys back. It’s quite remarkable what you can achieve when you put your mind to it. Cheers.
When I was a young teenager, I asked my parents for a (mechanical) typewriter for my birthday so that I could type my journal, plays and poetry – on coloured paper mostly. I didn’t have the internet.
When I was an art student, my sketchbooks had pockets, windows, some smelled of strange colours or oils I had tried out, some trailed plaster dust or were covered with fabric. I also had a blog filled with all of these things (no longer accessible).
When I was writing my thesis I had binders full of flyers, photos, product samples, stories, interviews and even dried plants. I also had a blog: now the cemeteryscapes archives.
Now, I have a private blog, notebooks of daily drawings, archive boxes of things I collect for inspiration, thousands of images, cups filled with stickers and badges, many places where I write and reflect and thanks to Reclaim Hosting I have my own domain. This blog.
This is the tip of the iceberg of the messy, constant creative process that is the way I think and work. It includes images and drawings and slide decks and links to things and stories and conversations and my portfolio of professional practice. It also has many typos, personal anecdotes, moments of my life that I have chosen to share.
Sometimes I write on other platforms, for my organisation, for academic purposes, to promote things, to provide commentary, to inform, to share… but usually all things I do end up at least linked to from my archive, if not backed up on this site. All together it constitutes part of my ‘sketchbook’, part of my practice, the most open part of my practice. What’s important to me is that it forms part of my process, through which I am prompted to reflect, to work out ideas, to develop my thinking and that I have a record of that.
Having a record of my work is extremely useful when it comes to appraisal time, when I want to send a link to someone, when I need examples of things I have done. It also stops me from moving always forwards without looking back, without appreciating all that I have done, even if much of it is not polished, or finished or maybe even never sees the light of day. It includes mistakes and errors and things I’ve changed my mind about. I feel I have a measure of control, because it is my own platform.
Curiosity and creativity are messy. My work is, too. Much of it is not productive, it doesn’t lead anywhere, it’s not for public consumption, for others. It’s for me. When I have a good idea in the shower or when I’m out for a run, sometimes that idea ends of being part of my work in a way that surfaces, but most of it isn’t. That doesn’t make it less important. It’s one of the things I learnt to appreciate at art school. To appreciate that I can’t always tell what may be useful to know or keep or read. To value distraction and diversions and the unexpected. Blogging can be part of that.
You reading this now is a bonus.
In my view, open practice isn’t primarily for others. When I write on my own blog, I don’t write with an audience in mind unless I am writing for a specific event, i.e. a keynote transcript for example. I take an informed decision to publish, because I want to. I want to share my practice, provide insight into what I do and to add my voice to how professional practice is articulated. I want to be visible. But it’s not for others. If no one reads this, and plenty of my posts have only a handful of readers, that is fine with me. It doesn’t make it a less valuable part of my practice. I am in a position of privilege, yes. In addition, I have the resources and skills to host my own domain to be able to do this, blog in this way. But in one way or another, this kind of writing has been part of my life for three decades, from typing onto the coloured pieces of A4 paper, leftovers from my mother’s disused work folders, to scribbling into sketchbooks to years worth of post-it notes that accumulated during my research student years.
There is a famous quote by artist Rick Beerhorst about sketchbooks that describes well how I feel about blogging as part of my creative process: …”[Sketchbooks] help me stay free and, at the same time, help me get connected to the world around me in a deeper way”.
An inspirational hour with Lorna Campbell on blogging as academic practice, which Lorna kindly facilitated for me and my colleagues inspired this blog post and I am deeply grateful to Lorna and all who’s blog posts inspire me on a daily basis. Thank you.
This post continues the series on openly sharing our approach to leading a virtual team – a joint project with Martin Hawksey (cross-posted here) for which we write a monthly blog post and this time recorded a podcast for you, too.
What a year…
With the transition to becoming a distributed organisation and one year of leading our virtual team under our belt, we reflect on the highs and lows, the good and the bad and most importantly on what’s ahead as we continue to develop this project in open practice.
Maren: There’s so much I’d like to talk about that it’s hard to know where to start. First, I’m excited about how a transition plan on a spreadsheet has turned into reality, how the organisation we lead has changed over the past 18 months. Second, there’re 101 things I’ve learnt along the way, from how to set up a PO Box when you are a distributed organisation (harder than you think) to how to manage a virtual team and all that that entails. And then there are all the things I’ve discovered about being a home worker… during summer holidays, family emergencies and when things go wrong. It’s never been boring, that’s for sure!
How about how? What’s been most surprising and rewarding this past year? What are you most keen to develop next? This time next year… will we be millionaires?
Martin: Time has really flown by, it only seemed like yesterday that we started putting in place some of the operational changes for moving to a distributed organisation. It’s only the fact that I’ve started to receive renewal notifications for annual licences for things we didn’t require before in a host institution that I’m reminded of the realities of the changes we had to put in place. In some ways I have to say that the most rewarding thing in the past year has been the shared monthly posts we are doing. When we started I thought it would be useful to share with others the journey we as an organisation were on. I’ll let others decided whether it has been useful or not, but regardless I’ve personally greatly benefited from the opportunity to reflect on progress and consider where we go next. Reflecting on December something that stood out for me was in September’s post on the ‘serious upsides of working in pyjamas’, we discussed remote worker wellbeing. In December as the cold has set in it’s been noticeable how we’ve swapped pyjamas for thick jumpers and blankets. As a remote worker you’ve the benefit of having more control over your working environment. The downside I find, particularly if you are a skinflint like me, is you are reluctant to put the heating on if you are the only one in the property. As an employer our organisation is limited in what we can do. We all get a home working allowance but that is limited and it is up to us individually to decide how it is used. Seasonal variations in remote teams wasn’t something I had anticipated. Do you have any standout unanticipated moments?
Maren: It often feels to me like this whole year has been one long unanticipated moment. There’s definitely a lot we could talk about in that whole area of remote working and wellbeing. Writing these posts has helped us both become more aware of the complex issues involved and it’s interesting just how much there is to unpack here, both from the perspective of a small employer and ourselves as individuals. Another question you touch upon is whom this kind of open leadership practice is for. Our readers include our own team, the Board of Trustees whom we report to, Members of ALT and our professional networks. On Twitter, LinkedIn and our own blogs as well as at events we’ve been getting comments, questions & feedback – and many of them are about open practice rather than the virtual org transition. Senior staff don’t often adopt the approach we are taking, to discuss the inner workings of their organisation as they happen. Bringing our Learning Technology open practice into how we lead the team and managed the transition feels like an important step forward. It’s prompted me to think differently about innovating, about improving things even if they are new/in progress. No one gets to start new things on a blank slate or with everything in steady state very often. There’s usually legacy issues, deadlines, risks etc from the outset. By making time to focus on how we run the organisation we’ve been able to innovate much more in that area and that’s been exciting.
Martin: You touched upon space in terms of time and locations such as various social networks. Something I’ve been thinking about more is mental space. This is an area we’ve talked about a couple of times, but a recent experience reminded me how important I find it to compartmentalize my workspace and personal space as part of being a remote worker and also how difficult it can be sometimes for others to understand this. Recently my parents were staying with us for the holidays. At home my ‘office’ is also the spare bedroom. Having a dedicated space for me to work is very important, not least it means I can just go to work each morning and not have to set up anything, I just switch on and go. This year my parents wanted to stay a little longer which meant they’d still need the spare room while I went back to work. As part of this they said they would make sure they would be out of the spare room/my office by 9am each day. Initially I didn’t say anything but in the end had to say to them it wasn’t going to work for me. The issue I had in my own mind is going to the office as a remote worker is more than just being at your desk at 9am. With suitcases and clothes lying around I was worried it was going to feel less like an office. Knowing my parents were in the house I was worried it was going to feel less like being at work. I appreciate for many these things sound trivial, but for me they are very important. If I worked in a traditional office in my own mind I knew it was going to feel like having my parents sitting in reception all day. I think this aspect of remote working can be hard for others to appreciate. Have you had any similar experiences?
Maren: I’ve not worked from home for as long as you have and regular travel is a big part of my role, so I come to this from a different angle: I have created a mental work space that I can function in properly on a train, hotel room or at an event. I feel comfortable in that space. And it’s probably why I have a strong attachment to my chromebook, stickers and all. That said, creating that space in my head at my home has been tricky! Trickier than I had anticipated especially given how rarely I was desk based before working from home. And like you I prefer having physical space that’s ‘mine’ for that – but limited space, my cat, family etc really challenge that at times. I hated strongly disliked working in an office and I feel working from home is a hard won privilege. I love working from home and it suits me really well. Still, I have had to rearrange my set up at least 5 times in the first year, moving furniture, changing equipment, adjusting to how the sun comes in through the window and so forth. I have ended up with a yoga bolster as a footrest and using the windowsill as a temporary standing desk. I’m also a carer for my parents so my work/family lines are already blurry, but working from home has made that more… prominent in my mind. I may have also come to the conclusion that I would ideally need a bigger house! My work space is adjacent to the family bathroom and the main space to dry laundry as well as the notional spare room. Like you, I have to try and articulate my workspace not only in my own mind but to family, friends, guests & my cat. It reminds me of a Seinfeld episode in which George is talking to Jerry about his new girlfriend making friends with his other friends, how those two parts of his life are starting to mesh and he feels panic because he fears losing space to be ‘Independent George’ and end up being ‘Relationship George’ all of the time he shouts: ‘worlds are colliding, Jerry!’ I feel similarly about working from home – sometimes it seems like worlds are colliding.
Given that it’s early in the year and a cold, dark morning in Nottingham, UK, I felt it would be useful to start this talk with a sunnier view of beach near Sligo, Ireland, a place to feel the sun and the sea on your skin, a place to take some time to reflect and breathe and take a break. Those aren’t things that I generally associate with social media, in particular in Higher Education. Social media often comes with a general sense of the superficial, showing just the best side of myself, trying not to avoid being vulnerable for social media can be a toxic space for many, particularly for women, for people of colour, for anyone whom the trolls choose to single out. So if you are already a place in your year where you feel your digital shadow is looming large, maybe it’s time for a digital detox https://datadetox.myshadow.org/en/detox . I came across this useful tool via Mozfest a few years ago and I found it helpful as a way to check in with my relationship to social media.
It’s important to think about because social media is powerful, it’s personal and pervasive. It’s part of our personal lives and professional practice in education. It’s part of what our colleagues do, how our learners work and part of our social reality from citizenship and dating to job hunting and even death and remembrance. As human beings we rely on our social interactions no matter how they are conducted and in this age social media is part of how we live for an increasing proportion of the global population. Because it is important, we can’t leave it up to others. Because it’s important, social media needs us. Social media needs us to question, investigate, reflect on, engage with, challenge, shape, control, monitor, analyse, track, investigate, govern and take ownership. And that’s what I’ll explore in this talk in three hashtags:
How is social media changing professional practice? How does social media support openness in education? Social media for social good?
The first hashtag is #altc and it’s probably the biggest hashtag in my working life. To begin with the hashtag was used only during events, mainly ALT’s Annual Conference and it changed each year. Since 2014 however the hashtag has been used not just for the conference, but increasingly throughout the year. To begin with the “c” stood for “conference”. Now the hashtag has come to mean more than that thanks in large part to the vision of ALT’s Martin Hawksey, now the “c” stands for community, conference, create, collaborate, communicate and so forth. And it now generates more tweets in a single week during the Annual Conference than we previously recorded for an entire year. It’s developed far beyond the single use event hashtag it started out as and that reflects how the activities it supports have expanded also. As a membership body for Learning Technology professionals, ALT has become very active on Twitter and our network and the conversation is growing – you can see how this is visualised here on the TAGSExplorer view of #altc .
The community is now active throughout the year and the way that social media is used really varies and includes individuals actively using the network to share practice, ask questions and celebrate achievements. ALT as an organisation is powered by its Members many of whom volunteer for the Association and one of my favourite examples of using social media and the #altc hashtag last year was celebrating ALT’s 25th birthday. We wanted everyone to be able to celebrate whatever is important to them, to add their own voice and for the anniversary to reflect some of the diversity and breadth of the community we serve. On social media you could thus create your own celebration postcard, including your message and image, remixed under a Creative Commons licence using the Remixer developed by Bryan Mather/Visual Thinkery (go to https://remixer.visualthinkery.com/ and have a go at remixing yourself). It’s a small way for individuals to have a voice in ALT, be able to shape the organisation and reflects its values and aims to encourage participation and collaboration and openness.
Beyond individuals we have leveraged the power of our hashtag to collaborate with others and to enable relationships between Member-led initiatives and the centrally supported network. That’s particularly important in Learning Technology as much of the work we do reaches across disciplines, sectors and often beyond the UK. This approach to social media isn’t about distributing marketing messages or one way communication. Our aim is to support and develop a positive online space, a social media channel that Members and the wider community can make us of and have ownership of, a space that supports our work in strengthening professional recognition and advocate for our Membership.
Our Members meanwhile have a strong open ethos and much of what we do is consequently openly accessible to the benefit of the wider community. Openness is so important in Learning Technology because the tech landscape develops at such a rapid pace that the most effective way to keep pace with it is in collaboration with others, by sharing resources, research and reflection. Like social media, openness is not unproblematic and like social media openness has great potential in education. And that brings us neatly to hashtag number two and also to my second question: How does social media support openness in education?
But are policy developments such as these making a difference in practice? Has policy changed much since 2014 when for example The Metric Tide by HEFCE was published (http://www.hefce.ac.uk/pubs/rereports/year/2015/metrictide/#alldownloads)? It’s aim was to “reduce emphasis on journal impact factors as a promotional tool, and only use them in the context of a variety of journal-based metrics that provide a richer view of performance. Publishers should also make available a range of article-level metrics to encourage a shift toward assessment based on the academic quality of an article rather than JIFs.”
Social media plays an important role in the alternatives to the traditional Impact Factor and is increasingly used not just by publishers and authors, but to recognise the important role of peer reviewers and support their recognition, too. Research in Learning Technology, the journal ALT publishes, is of special interest to me because I was part of its pioneering transition to become the first Gold Open Access journals published by a UK professional body. Since then I have had hands on involvement in two further transitions between publishers, leading to the journal now being independently published by ALT, financially supported by Members and edited by a group of volunteer Editors who lead peer review and author support.
It hasn’t been awarded an Impact Factor to date and we are actively investigating all alternatives, how their are used, how they are developing, what their longevity is and how sustainable they are. Open Access has seen the readership and reach of the journal increase from hundreds to hundreds of thousands. Social media supporting innovative ways of measuring impact may help its impact grow further. For now, openness helps ALT influence policy makers, increase the impact of research for public benefit, build a shared vision for the future of professionalisation in Learning Technology and grow our community of Members.
I now want to look beyond organisational boundaries to focus on individual professional practice and how social media supports open practice to foster criticality and enhance scholarship. In my experience there is no better example of this than the work that is happening around the #oer hashtags, no, conferences, and the way in which social media is used here to address some of the most difficult questions including how privileged participation in such events is, how we can find and support the voices of those we are not already hearing and how we can meet some of the global challenges that education faces through openness: access to education and equity.
It’s become somewhat of a social media tradition that the blog posts and tweets start long before an actual OER Conference, last year reaching such a large volume that there was more conversion online than anywhere else. It connected those who couldn’t attend in person (to some degree) and enabled a much richer discussion, more criticality and scholarship than before.
And as an open practitioner myself I am inspired, challenged, prompted to try and step up in my own work, to contribute something, to question how I could do things differently, better. And last year was very much a year of collaboration in the open for me, with many projects taking place on social media, including twitter chats and many blog posts.
I wanted to progress leadership as an open practice – which, incidentally, is one of the sections in my CMALT portfolio and something for which I get a lot of feedback and input on social media. But the collaboration which has prompted me to reflect the most on the pros and cons of open practice on social media is my work with Martin Hawksey on leading ALT through its transition to becoming a distributed organisation and establishing a new working culture as a virtual staff team. Our monthly series of posts has been at the heart of all my work last year, touching on everything from people management and well being at work to the technical challenges of remote working and the nuances of working in the open. Writing these posts whilst everything is actually happening, rather than sharing output from work that is in the past, felt far more scary than similar kinds of work I had done before. There is much of what I do day to day that I hadn’t managed to make part of my open practice before this collaboration – leadership, management… these are not the most straight forward topics to share (especially when you are everyone’s ‘boss’). There are a lot of pros for me in this kind of approach, but also some downsides: sharing work in this way puts you in a vulnerable position, for example if someone personally attacks you, if you are not performing well, when you make mistakes or when things go wrong. Social media can be a scary place when you are not sharing success. It’s always personal and there’s a limit to how well you can protect yourself once you are out there, in the open. But on the other hand, I want to be open about how to lead, how I work. I want to show that things do go wrong, that mistakes happen and how to work through them. It’s important to share questions and doubts. It’s part of my ethos, my approach to leading a team, to leading an organisation, and I want my presence on social media to reflect that. When I first became a CEO I found it really difficult to find role models on social media (and indeed in real life) and alongside all the people who have inspired me along the way, I want to try and help others find the right way of building their professional identity.
And on that point, thinking about identity, we arrive at the third and final hashtag and the last part of my talk: #femedtech. The challenge here is using social media for social good. And in terms of equality, and equality in Learning Technology in particular, we still have a long way to go. Equality is for everyone, it’s in everyone’s interest and it’s everyone’s look out. Femedtech is a growing network and I am a volunteer and supporter, giving my time and voice to help promote a cause I believe in.
It’s only one example of how we can use social media to engage and empower in education and to make use of the digital, critical and technical skills we have to take some ownership of how we grow, support and chart the development of our network. And that is an important point to consider, because it is the skills and knowledge that we have that enable us to do that – the fact that we know quite a bit about social media, technical infrastructure and how data is generated and used. It’s our skills that enable and empower us to use the tools and platforms to enable and empower others – hopefully leading to greater equality along the way!
With that, we are not just going against the grain of the traditional power relationships that govern education and by extension Learning Technology. We are also going against what social media and online platforms in general wish us to do. They want our data, our attention, our engagement and in return they promise us much.
Now, I should pause here briefly, because the relationship between Victorian burial culture and digital infrastructure may not be immediately obvious, and I suggest if you are interested to read my blog post on the subject – but suffice to say that I have a PhD in cemeteries and with that comes a frame of reference that I find is very applicable indeed to thinking about our relationship with technology.
One commonality between Victorian burial culture and digital infrastructure, for example, is that a lot of digital infrastructure gives a promise of permanency in order to secure our engagement and content and Victorian entrepreneurs created urban cemeteries with the same promise. In the digital realm and in particular on social media your posts, pictures or updates remain in place while their are valuable to the platform, but can disappear or become inaccessible with little or no notice. The newly created burial space in Victorian cities would similarly be described as a place for eternity, not just safeguarding bodily remains, but securing status and remembrance for future generations. And like its digital counterpart, cemeteries, too, could disappear for building projects or urban development with gravestones stacked unceremoniously against a wall or used as paving material.
A domain of one’s own (alongside the aforementioned skills and knowledge) is key in my mind to a more empowered relationship to technology and social media. Post on your own domain, repost everywhere else – and when everywhere else stops their service, you still have your posts on your own domain. I am really inspired by the work Jim Groom has been doing in this area and I suggest you read his post on a related project.
The kind of relationship that I envisage us to have with technology and social media has a lot to contend with: we have questions about who controls the dominant discourse and how to foster diverse voices inside filter bubbles, we have a lot to work out around privacy and the right to be forgotten, the ownership of data and data literacy and the future of social media.
I hope that brings us to a point where we can explore these questions further, putting the emphasis not on the technology, but on human agency:
How can we use social media to enhance our professional practice? How can we use social media to support openness in education? How can we use social media for social good?
A big thank you to all whom I work with, who I have been inspired by and in particular the participants and organisers of the #SocMedHE18 conference for listening.